Every test drive ends. Most follow-ups never happen.
Dealerships lose repeat business from silence after the visit, not bad service. Votch automates every follow-up call automatically.
48-hour deployment · Multi-language · Works with your existing DMS
more expensive to acquire a new customer than retain an existing one
customers lost to no follow-up
average time before they choose a competitor
Bain & Company
Four dealership workflows that should never depend on manual calling
Sales and service teams already have enough live conversations to handle. Votch runs the repetitive but revenue-critical follow-up layer automatically.
Lead qualification for new enquiries
Walk-in and digital enquiries called back within 60 seconds. Votch qualifies budget, model preference, and timeline, then routes hot leads to the right sales executive.
Contact rate by response time
Post-service follow-up
After every service visit, Votch calls the customer within 24 hours. Captures satisfaction score, flags complaints instantly, routes escalations to the service manager.
Test drive follow-up
Prospect books a test drive. Votch calls 2 hours after the visit while the experience is fresh. Qualifies purchase intent, answers EMI questions, books next steps.
Service reminder calls
Vehicle due for service? Votch calls the customer 7 days before the due date, confirms the appointment, and sends a calendar invite. No-show rates drop significantly.
Case study — A leading EV dealership network, India
How an EV dealership automated CSAT and improved customer retention
A leading EV dealership network in India was manually calling customers after each service visit. Coverage was inconsistent. Busy periods meant calls didn't happen, feedback was lost, and escalations were missed entirely.
After deploying Votch, every post-service customer receives an automated call within 24 hours. CSAT scores improved in the first month. Escalations are now flagged and routed instantly.
CSAT scores improved within month 1
100% post-service call coverage
Escalations handled same day
“We automated our entire post-service feedback loop. CSAT scores improved within the first month and escalations are now handled instantly.”
How dealership automation runs in practice
Votch plugs into your service and sales motion without changing the systems your team already uses.
Service visit completed or lead enquiry received
Votch triggers the right call workflow automatically
CSAT, follow-up, or qualification runs in the customer's preferred language without manual intervention.
Outcome logged to your DMS or CRM
Hot leads route to sales. Complaints escalate immediately. Every call result is written back cleanly.
Works with your existing dealership stack
Salesforce, HubSpot, DealerSocket, and CDK Global can all sit inside the same workflow. Votch triggers calls, writes outcomes back, and keeps your team in the system of record they already trust.
Common questions from dealership teams
How does Votch AI help automotive dealerships?
Votch automates post-service follow-up calls, test drive callbacks, CSAT surveys, and new lead qualification. Every workflow triggers automatically after a customer interaction and all outcomes write to your CRM or DMS without manual work.
How quickly can a dealership go live?
Most dealerships go live within 48 hours. Votch configures your first workflow, connects your existing CRM or DMS, and runs a test call before launch. No engineering work needed on your side.
Does Votch work for EV dealerships in India?
Yes. Votch is deployed across EV dealership networks in India with Hindi and English voice pipelines. It integrates with Leadsquared, Salesforce, and other CRMs commonly used by Indian dealership groups.
What happens after a post-service call is completed?
Every call outcome, satisfaction score, complaint, escalation flag, or positive response, is logged automatically to your CRM. Complaints trigger instant alerts to your service manager. Positive responses can trigger loyalty offers or referral prompts.
Ready to automate your dealership follow-up?
See Votch running on a live automotive workflow. 20 minutes. No commitment.
Go live in 48 hours · Hindi & English · Works with your existing DMS